Aircraft engineer
training FAQs.

Choose the qualification, licence category, exclusion removal or type-training outcome you want, open the matching Sigma course and apply. Complete onboarding and upload the requested documents there.

If you select RPL and gap training as the study mode, the course application has a $500 non-refundable application fee. We use your application and evidence to evaluate your case, determine eligible credit and calculate the remaining course tuition. We do not offer a standalone RPL report service.

No. Apply for the outcome you want. During onboarding we review your existing training, examinations and experience, then identify what is recognised and what remains. You do not need to design your own unit or examination package first.

Use the structured onboarding process for training documents. Apply first and upload the requested records to the relevant onboarding or assessment items. Keeping the documents with your application makes the review consistent and avoids disconnected email attachments.

We can explain the pathway from a short description of your goal. A CV or email summary does not establish credit, competence or licence eligibility. The individual assessment uses the documents and evidence submitted through onboarding.

Choose a Certificate IV for the relevant trade qualification, a Diploma for the higher-level qualification, or a CASA category course when the intended outcome is a B1 or B2 licence pathway. Choose an exclusion course for specific licence restrictions and a type course for a particular aircraft/engine. Select the matching trade and aircraft or component stream.

No. A Certificate IV or Diploma is an Australian qualification. A CASA licence confers the applicable maintenance certification privileges. A combined training pathway can address the relevant qualification and licensing requirements, but CASA issues the licence.

Yes. State all intended outcomes and exact exclusion codes in your application so the team can review the combined scope and package the remaining work appropriately. Do not submit a separate paid application for every exclusion without instructions.

Ask us to identify the appropriate application route. A missing listing does not establish that Sigma cannot help.

Use your existing learner record first. A missing resource, unfinished onboarding item or request for a certificate does not by itself require another paid application. An added outcome or new enrolment may need a separate process, which we will confirm.

Recognition of Prior Learning assesses the skills and knowledge you already have against the required outcome. Sigma recognises eligible prior learning, identifies gaps and provides the applicable learning and assessment pathway to complete the remaining requirements.

It is for experienced maintenance personnel with at least two years of documented aircraft maintenance experience, current access to relevant maintenance work and authentic evidence of their own work. It includes online knowledge work and assessment of practical evidence. The selected course sets the entry requirements.

The experienced-engineer RPL route is unsuitable for learning practical maintenance from scratch. New entrants need a structured training and employment pathway, such as an apprenticeship. AIR provides an introduction for people exploring the industry.

Credit is determined from your verified records and evidence against the selected outcome. Years of service, job title or holding a foreign licence do not produce a fixed automatic percentage of credit.

No. Sigma does not offer a standalone RPL report service. The $500 non-refundable application fee applies when you apply for a course delivered through the RPL and gap training study mode. It covers our evaluation of your application and evidence so we can calculate eligible credit and the reduction to your course tuition.

Your initial RPL report, tailored course and learning environment are provided after you pay the adjusted tuition invoice. Before paying that invoice, our admin team can arrange a quick call to explain the work you will need to complete.

Upload the items requested for your application: qualification certificates, Statements of Attainment or transcripts, relevant licences and examination results, and your maintenance/work history. The course then directs the practical task evidence and supervisor verification required. Use the relevant upload items instead of one unstructured email attachment bundle.

Evidence must identify your own work and allow the assessor to verify it. Depending on the unit, this can include task records, job cards, work packs, logbook entries, worksheets, appropriate photographs and supervisor verification. The assessor decides whether the evidence meets the required validity, sufficiency, authenticity and currency standards.

The evidence format must demonstrate the requirements of the relevant unit and identify your participation. A particular document title is not an automatic acceptance or rejection. Task cards and work packs can be considered where they provide the required detail and verification.

Prior learning and older records can be considered, but their age does not by itself establish current competence or satisfy a current licence requirement. Qualification credit, practical evidence and CASA exam currency are separate matters.

They can be considered for a preliminary review, but this is not acceptance for credit. Final acceptance requires the assessor’s verification and any necessary evidence or sign-off. Do not retrospectively change entries or add signatures without an agreed correction process.

No. Another learner’s work does not establish your competence. A blank approved template may help you record your own tasks; completed evidence must show your own work and satisfy the assessment requirements.

A reference can support the assessment, but a general statement about your experience does not replace evidence of the required tasks, knowledge and performance. The assessor may require task records, specific supervisor verification or a competency conversation.

Use a supervisor or other verifier who meets the requirements for the task and whose identity, qualifications and authority can be checked. A verifier confirms workplace evidence; Sigma’s assessor makes the competency decision.

Only provide material you are authorised to disclose, using the agreed evidence channel. Do not place restricted or classified records into ordinary onboarding uploads or email. Where necessary, agree an acceptable redaction, verification or alternative evidence process first.

The experienced-engineer RPL route requires current access to relevant maintenance work and practical evidence. The necessary environment depends on the course: an aircraft-maintenance stream and a component-workshop stream have different task requirements.

Online theory does not remove practical assessment requirements. In the RPL route you provide authentic workplace evidence; structured workplace training includes supervised practical development. Type courses have their own scheduled theory and practical components.

A change that affects task access, supervision or practical evidence needs a training-plan review. Theory progress does not automatically resolve a lack of practical access, and a future job title or aircraft type alone does not establish that all required tasks will be available.

It can be supporting information, but it does not replace Sigma’s assessment or guarantee the same outcome. Authenticated completed units are considered for credit transfer; other evidence is assessed against the requirements of your selected pathway.

No. Credit-transfer applications are free. Completed units must be authenticated and be the same or formally equivalent. The procedure provides a written outcome within ten business days of receiving the application.

This is separate from the $500 course application fee for the RPL and gap training study mode. That fee covers review of your overall application and evidence to calculate eligible credit and the remaining course tuition. It is not a charge for credit transfer itself or for a standalone RPL report.

There is no single completion period for every engineer. The work depends on the evidence, approved credit, knowledge gaps, practical access and required exams. Complete onboarding promptly so the remaining scope can be established; the application fee does not purchase a guaranteed turnaround.

RPL and gap training suits experienced engineers who can provide evidence of their maintenance work. We assess that evidence and plan the remaining training. Workplace delivery develops skills through an apprenticeship or traineeship, with a training plan, scheduled support and workplace assessment. Both pathways assess the same unit requirements.

The $500 non-refundable application fee applies to students applying for a course delivered through the RPL and gap training study mode.

It pays for us to evaluate your case, review your evidence and calculate how much credit we can give you. Approved credit reduces the tuition payable for your chosen course. The full $500 application payment is also deducted before we issue your adjusted tuition invoice.

We do not offer a standalone RPL report service. Your initial RPL report, tailored course and learning environment are provided once the adjusted tuition invoice is paid.

No. When you apply for a course through the RPL and gap training study mode, your full $500 application payment is deducted from the course tuition. Any fee reduction for approved credit is also deducted before we issue the adjusted tuition invoice.

The application fee pays for the review that establishes your credit and remaining tuition. It is not a separate fee to buy an RPL report. Sigma does not offer a standalone RPL report service.

If your employer is paying the $500 application fee for a course delivered through RPL and gap training, ask Sigma for a custom application link that invoices the employer. Request it before making a personal payment.

You still complete the course application and onboarding and upload your own records. We review that evidence to determine eligible credit and the remaining course tuition. Payment by an employer does not change what the application fee covers.

Give your name, the selected course or outcome, the employer’s legal billing name and the accounts/billing contact. Include an applicable purchase-order requirement if your employer has one. Learner documents belong in onboarding rather than in the billing request.

No. The custom link arranges invoicing for the course application fee. For a course delivered through RPL and gap training, we then review your application and evidence, calculate eligible credit and issue the adjusted tuition invoice. The $500 application payment is deducted from the course tuition, along with any fee reduction for approved credit.

Confirm who will pay that remaining invoice, any purchase-order requirements and any agreed payment plan with administration. Those arrangements are not settled automatically by the application link.

Payment arrangements must be agreed for the selected product and recorded in the written offer or invoice terms. A previous learner’s instalment plan or an employer’s quarterly workplace-training agreement is not automatically the plan for your RPL course.

Tuition depends on your chosen course, study mode and approved credit. Published course examples for the RPL and gap training study mode, before credit reductions, include $5,200 for the mechanical fixed-wing gas-turbine Certificate IV, $6,400 for the matching mechanical Diploma and $9,200 for the full B1.1 pathway. These are different outcomes, not charges to add together.

The $500 application fee lets us evaluate your case and calculate eligible credit. We deduct the full $500 and any fee reduction for approved credit from the course tuition before issuing your adjusted invoice. We do not offer a standalone RPL report service.

No. The $500 application fee applies to students applying for a course through the RPL and gap training study mode. It pays for us to evaluate the application and evidence, calculate eligible credit and determine the remaining course tuition.

Employer fee-for-service workplace training has no separate application fee; Queensland-funded training starts with an eligibility and training discussion. Type training and requalification use their own payment terms. A free credit-transfer application is also separate.

The $500 course application fee for the RPL and gap training study mode is non-refundable under the course terms. It covers our review of your application and evidence to calculate eligible credit and the remaining course tuition. It does not buy a standalone RPL report.

Refund requests are handled under the applicable Fees and Refunds Procedure and the circumstances of the case.

Yes, where the agreed terms provide for them. Examples can include resits, additional outcomes, significant new evidence after an issued report, physical replacement records, optional delivery or CASA charges. The selected package and written agreement determine the applicable inclusions and triggers.

No. Payment starts the applicable application or training process. Credit and competency depend on assessment; a qualification requires completion of its requirements, and CASA determines licence issue.

RPL and gap training: Tuition fees are all-inclusive for your chosen outcome. They include:

• Training materials.
• RPL assessment and gap assessment.
• The MEA units required for your outcome.
• Textbooks for the required CASA exams.
• The required remotely invigilated CASA exams.

This study mode does not include practical training. Practical competency is assessed through RPL and records in the Log of Industrial Experience and Achievement or, where appropriate, equivalent industry evidence.

Workplace delivery: Fees are also all-inclusive and include additional support and face-to-face workplace visits.

B1.1 is for turbine aeroplanes, B1.2 for piston aeroplanes, B1.3 for turbine helicopters and B1.4 for piston helicopters. Choose the category that matches the certification outcome you want.

B2 is the avionics licence category. Sigma offers fixed-wing and rotary-wing training streams so the training and evidence can match your work; the streams are not two separate CASA B2 licence categories.

Yes, apply for the category you want to add. Sigma maps your current qualifications, licence, exams and practical evidence against that outcome, recognises what meets the requirements and identifies the remaining work. There is no universal price or exam count for every category addition.

A Certificate IV can provide relevant completed units, but it does not automatically satisfy all category knowledge, practical experience or other licensing requirements. The remaining work is mapped against the target licence outcome.

A modular licence has a defined systems scope rather than the unrestricted scope of a full category. Choosing a modular outcome is a different decision from deciding whether to study independently or through supported Part 147 training.

Yes. List every exact exclusion code and your licence category in one suitable application so Sigma can map the combined requirements and price. State if the restriction also appears against a type rating.

No, not automatically. Category scope and aircraft type-rating restrictions are separate. Type-specific theory, examinations, practical training or assessment can still be required for the type entry.

No. Passing the module exams does not meet every licence requirement. Sigma’s Part 147 pathway also requires the applicable units of competency, practical experience and a licence application. CASA’s self-study pathway requires its practical experience records and licence application. CASA decides whether to issue the licence.

No. Sigma provides training, assessment, relevant exams and training records within the selected course. CASA issues the licence. You must meet the applicable prerequisites, including practical experience, and apply to CASA.

CASA self-study is a licensing pathway. It uses self-study materials, CASA/Aspeq exams and the required practical experience logbook. It does not award AQF units or a qualification. It can support category exclusion removal; type-rating exclusions have separate requirements. Sigma’s Part 147 pathway provides trainer support, unit assessment and a plan for the remaining training. Read CASA’s self-study guidance or compare the two pathways.

No. A Diploma can include units required for a Part 147 licence pathway, but it is not the licence. The units must match the intended licence scope. You must also meet the applicable exam, practical experience and application requirements.

No. Sigma does not accept general exam-only enrolments. Examinations are normally provided to learners enrolled with Sigma towards a specific training outcome. We assess the intended outcome and the learner’s records so the examinations match the training required.

There are limited exceptions for approved targeted courses, New Zealand TTMRA applicants and other arrangements confirmed directly by Sigma. These are explained below; they are not an open exam-booking service.

No. You must sit the full B2 Module 13 examination. Sigma does not split it into smaller exams. We build your knowledge in stages during training to help you prepare for the full examination.

The resources and access conditions follow the course you enrol in. Supported training provides preparation for the mapped gaps. For the RPL pathway, the initial report and tailored learning environment follow the adjusted tuition payment; selecting an exam does not itself unlock all course materials.

No. Approved online sittings use the applicable identity, venue, invigilation and examination controls. Studying online does not mean an examination can be taken at any location without approval.

Only where the particular examination pathway and venue/invigilator arrangements permit it. One learner’s previous invigilator approval does not approve another sitting. For the UK/US Foreign Recognised State route, CASA currently specifies that the exams must be sat in Australia; do not plan an overseas sitting for that route.

A further attempt follows the applicable resit waiting period, attempt limits, preparation requirements and fee for that examination. Historical resit rules or prices from another course are not your booking terms.

No. CASA knowledge examinations and unit competency assessments serve different purposes. The MEA unit requires its applicable knowledge and performance evidence, even where a related module exam has been passed.

The answer depends on the examination system, dates and the licensing application. Legacy CAR 31 Basics, Part 66 module exams, completed AQF units and current practical competence are different records; a single expiry rule should not be applied to all of them.

Sigma has a Part 66 requalification pathway. A legacy CAR 31 Basic, such as a GB piston-engine requirement, must first be matched to the actual licence requirement; it should not automatically be replaced with the Part 66 requalification product.

Limited exceptions include an approved targeted course such as instructor-led Module 10, New Zealand TTMRA requirements, and arrangements Sigma has already offered directly. UK CAA or FAA recognised-state requests need written confirmation of the exact scope and availability; do not assume there is a bookable package.

For an exam-only exception, Sigma conducts the agreed examinations and issues the relevant certificates. This does not include a full RPL assessment, Form 465 or a supported licence-conversion service unless separately agreed. You remain responsible for meeting CASA’s application requirements.

We need to know that you are sitting the right examinations, that the preparation and exam controls are in place, and that any previous attempts have been considered. Enrolling for an outcome lets us provide training and support for the gaps we identify.

It also keeps exam bookings available for enrolled learners and avoids relying on a self-selected exam list or another provider’s RPL decision.

Yes. TTMRA applicants are a specific exception to the general exam-only policy. Sigma can provide the agreed Module 10 examination and essay and issue the relevant certificates. This exam service does not include a full conversion assessment or Form 465; you make the licence application to CASA.

The TTMRA exam package is $600: $200 enrolment plus $400 for the examination and essay. Confirm the current booking terms with the team before paying. This is separate from the $500 application fee for a course delivered through the RPL and gap training study mode.

Sigma may approve a maximum of two different modules in one sitting only when all of these conditions are met:

• You have not previously failed either examination, and the exam team is satisfied with your readiness.
• You are not on a formal apprenticeship or traineeship pathway.
• The combined maximum time allowed for the two examinations is no more than two hours.

This allows manageable combinations of smaller, related modules or relevant gap examinations. It is not permission to book several large modules together. These are Sigma’s booking rules, not a general CASA rule limiting all exam providers to two modules.

The essays belong to the same module. The required Module 7 essays can be booked with that module’s multiple-choice examination; the same principle applies to Modules 9 and 10.

When a sitting includes essays, do not add another module to that sitting. The exam team confirms the complete booking and time allocation.

No. Formal apprentices and trainees are not eligible for Sigma’s two-module sitting arrangement. The exam schedule follows the training plan and readiness for each module. Required essays can be paired with the multiple-choice examination for the same module, but not with another module.

No. The two-module arrangement requires that you have not previously failed either examination. Previous failures, preparation needs and any applicable waiting period must be checked before the next sitting is approved.

We plan examinations around readiness, the intended training outcome and manageable sittings. We do not offer an unrestricted exam-only service or guarantee a compressed batch of module examinations.

The two-module limit applies to an approved sitting; it is not a promise of multiple sittings on demand. Preparing properly reduces avoidable resits and helps you progress through the training.

No. Unit competency is a competent or not-yet-competent decision against the full unit requirements. A 50% exam result does not establish competence. A CASA module pass alone does not demonstrate all required knowledge and practical evidence.

There are different routes for recognised-state licences, New Zealand mutual recognition, approved MTO foreign-licence assessment and the Australian VET/RPL pathway. Your issuing authority and intended Australian outcome determine where to start. Holding a foreign licence does not automatically establish recognition eligibility.

Choose the outcome you need. Direct foreign-licence recognition focuses on the applicable CASA licensing outcome and does not itself award an Australian Certificate IV or Diploma. The Australian VET/RPL pathway assesses units for the relevant qualification and licensing training scope.

Foreign examination results can be assessed as training evidence, but exam passes alone are not a foreign licence and do not automatically establish eligibility for foreign-licence recognition.

Currency and recent exercise of foreign privileges matter for licence-recognition routes. An expired licence is not automatically equivalent to having no prior learning: its training and experience can still be relevant to a VET/RPL assessment.

Start with the Trans-Tasman Mutual Recognition Act route through CASA. You may not need a full foreign-conversion package. An NZ licence does not itself authorise Australian licence privileges; CASA determines the equivalent Australian scope and applicable requirements.

CASA recognises eligible current UK and US licences. The route includes licence verification, relevant recent privileges/experience and Australian legislation requirements. Module 10 is a minimum examination requirement; US applicants also need Module 9 unless accepted human-factors training evidence satisfies that requirement. CASA specifies Australian exam sittings for this route.

Offshore applicants can use online applications and structured evidence uploads for suitable pathways. Practical access, course entry requirements and the permitted assessment/exam location still apply; living overseas does not make every course fully remote.

Under Sigma’s current admissions policy, the College does not enrol Australian student-visa holders, including while offshore. This is separate from accepting a suitably eligible applicant who lives overseas under another arrangement.

Yes, relevant military training and experience can be assessed. Civil CASA outcomes and Defence DASR/MAML outcomes have different requirements, so choose the one you want and identify any additional outcome separately. Do not assume a military licence automatically becomes a civilian licence.

List the exact MAML category and all exclusion codes required. Sigma assesses the relevant units, prior training and practical evidence against that scope. Do not assume that removing one exclusion or holding a Certificate IV settles all remaining DASR requirements.

An Australian NDT authority is a separate specialist outcome from a B2 licence or an Aeroskills qualification. The applicable methods, standards and authority must be matched to the correct provider and regulator process; a generic B2 application does not establish NDT recognition.

Choose the exact aircraft family, engine, licence category and course component. Theory, Practical on Course and OJT are distinct products or requirements. Follow the application for the selected component and upload the requested qualifications and experience through onboarding.

The current course record and calendar show advertised dates. Your place, venue and joining arrangements are confirmed through the course administration process; an advertised date alone is not a confirmed seat.

Scheduled online type theory is live training with the attendance, participation and examination requirements of that cohort. It should not be treated as self-paced RPL study.

No. Type theory, Practical on Course and On-the-Job Training are separate components. Completing or paying for one does not automatically complete the others. Your applicable type-rating pathway determines what is required.

The selected component has its own fee. For example, the current combined B1/B2 Q400 listings show theory at $6,500 plus GST and practical at $6,000 plus GST. These are separate components; they do not include an assumed OJT package or travel budget. Use the exact aircraft/engine record for other courses.

Resource release follows the selected course’s enrolment and payment terms. An application payment does not automatically entitle you to all notes before the course. A special release arrangement or discount must be confirmed against the written offer.

Students studying towards B1 or B2 can undertake a suitable type course where they meet its entry requirements. Type training addresses a specific aircraft type; it does not replace the basic trade, category or licence requirements. The course entry conditions and intended outcome must fit your current qualifications and maintenance experience.

Recognition requires review of the provider/course approval, aircraft/engine/category scope, training and exam results, and relevant practical or OJT evidence. A foreign certificate or company authorisation alone does not establish a Sigma training outcome or entitlement to Form 465.

No. A task book records the work within the applicable OJT process. You still need the required tasks, supervision, evidence, assessment and approvals for your actual pathway; buying a full or 25% book does not establish which scope you qualify for.

A licence or workplace-supervisor role does not itself authorise someone to deliver a Sigma Part 147 practical course. Instructor and delivery approval must follow Sigma’s applicable MTO process. Workplace evidence verification is a different role.

Start by pursuing an apprenticeship or suitable entry role with an employer. A formal apprenticeship combines employment and a training arrangement with the relevant qualification. You do not need to purchase an experienced-engineer RPL package to enter the industry.

The candidate pathway helps you prepare and present your experience and interests to employers. Employers decide who they recruit, and a profile or training enquiry does not guarantee a vacancy or placement.

Not every employer requires one. AIR can help you explore the work and demonstrate practical habits, while an apprenticeship is the formal employment and training pathway. You can also apply directly for suitable apprentice roles.

Aeroskills Industry Readiness is a five-week, face-to-face introduction to aircraft maintenance. It develops foundations through theory and practical work. It is non-accredited and does not award the trade qualification, a maintenance licence or a guaranteed job.

Intakes are organised when funding, facilities and delivery arrangements are in place. The location, dates and participant costs are confirmed for the particular intake; an expression of interest is not a reserved place.

Yes, a cohort can be scoped with a suitable host or industry group. Delivery needs agreed facilities, supervision/site arrangements, dates and funding. Host, training-provider and employment responsibilities must be clear.

Yes. Sigma’s workplace model combines structured theory, trainer contact and supervised practical development at work. The employer must provide suitable tasks, qualified supervision, resources and protected learning time.

The workplace model does not require mandatory recurring block release. It still requires planned study, practical development, trainer contact and assessment. Any separately arranged intensive delivery has its own requirements.

A transfer or qualification change requires review of completed training, the workplace and the training-contract arrangements. Eligible completed units can be recognised; theory-only work, incomplete practical evidence and exams need their own review.

Published planning estimates are commonly 18–24 months for Certificate IV learning and 36–48 months overall for the Diploma/licence pathway. Actual completion depends on competence, task exposure, evidence and the training contract. CASA’s experience requirements and licence issue remain separate.

The current employer fee model offers base alternatives of $5,200 Certificate IV, $6,400 Diploma or $9,200 integrated licence pathway, plus $990 for each active quarter of support. Base tuition is split between quarters 1 and 5. Base tuition and quarterly support have no GST added, and there is no separate application fee for this arrangement.

The published workplace package includes regular technical sessions, individual reviews, access to support, planned workplace visits, progress reporting and employer-portal support. Optional intensives, resits, repeated reassessment, CASA charges and other extras follow the written agreement.

Funding depends on the qualification, learner eligibility, training history and employer/training-contract arrangement. It is confirmed individually. Begin with a Queensland training discussion. The $500 application fee for the RPL and gap training study mode does not apply to this funded training route.

No. An eligible concession or partial-exemption learner pays 40% of the standard co-contribution. A verified full exemption can reduce it to zero. The qualification, stream, credit and verified eligibility determine the payable amount.

The training team identifies the missing task exposure and agrees how it will be addressed. Routine work in one workshop or aircraft scope does not automatically provide every task for a different qualification or licence stream.

Follow your application confirmation, complete onboarding and upload the requested identity, training, licence and course records in the designated places.

For a course delivered through RPL and gap training, the $500 application fee covers our review of your case and evidence. We calculate eligible credit and the fee reduction, deduct your $500 application payment and issue the adjusted tuition invoice.

Your initial RPL report, tailored course and learning environment are provided after that invoice is paid. We do not offer a standalone RPL report service. Before paying tuition, you can ask our admin team to arrange a quick call about the work you will need to complete.

Application, onboarding, approval, payment and learning access are different stages. In the RPL pathway, the tailored report/resources follow the adjusted tuition payment. A missing item can also be an access/allocation problem; submitting a duplicate application is not the standard fix.

Use the learner account connected to your application and check the assigned course/items. If the onboarding item is absent or unclear, administration needs to check the allocation and provide the correct navigation. Do not pay for a second application to make the item appear.

Use the learner identifier from your Sigma record for that agreement. Your LMS ID is not your USI or CASA ARN. If the identifier has not been supplied or is not visible, administration must retrieve the correct value from your record.

A USI or a valid exemption is required where applicable to the VET record. Overseas residence alone does not settle it: Australian students studying overseas with an Australian provider still need a USI, while qualifying offshore international study can have an exemption. Follow the official USI guidance for your circumstances.

Report the exact error, the item being uploaded, file type and size, and browser/device. A failed upload should not be assumed to have saved your profile or evidence. The support response must address the actual error or provide an approved upload route.

These are different products and access/fulfilment processes. An order receipt does not prove resource activation or physical dispatch, and a missing resource should be checked before ordering another copy.

No. The handbook’s general five-business-day support response aim is not a universal assessment-marking deadline. The five-working-day recording rule concerns already-marked outcomes. Marking depends on the assessment and its review requirements.

Yes. Support can address learning, language, literacy, numeracy, digital access, accessibility or scheduling barriers. An approved adjustment must preserve the required competence, safety and regulatory standards.

Only where the assessment instructions explicitly permit it and you provide any required acknowledgement. Submitted work must demonstrate your own knowledge and competence. A general permission to use study tools does not authorise automated assessment answers.

An extension or restart requires a review of the remaining work, progress, current enrolment terms and any previous extension. The academic-progress procedure describes a maximum three-month extension; it is not an automatic entitlement in every case.

A CASA licence and an AQF qualification are separate records. If you previously studied with Sigma, first check whether the qualification was already awarded. If it was not, your existing training and evidence can be mapped to the qualification requirements.

Applicable AQF certification is issued within 30 calendar days of meeting the training-product requirements, subject to completion conditions, agreed fees and a verified USI or valid exemption. This is not a promise of CASA licence issue or Form 465 within the same period.

No. Form 465 is an MTO training-outcome notification to CASA. You must lodge the applicable applicant form and supporting evidence for your actual category, foreign-licence, exclusion or type-rating route.

A digital re-issue is free. A physical replacement attracts the applicable replacement fee. Identity and the issued record must be checked before either is released; a correction or interim finalisation is a different request.

Yes, through the authorised verification process. The Training Manager verifies the presented qualification against the actual College record. Requester identity, purpose and authority/consent are checked before additional personal information is disclosed.

Record access, correction and external transfer use the College’s written request and authorisation process. The record must be checked before a change is made; an email request does not itself amend an issued result.

Use the formal refund-request process. The selected delivery mode, agreement, payments, commencement status and reason determine the decision. A valid, complete refund application is processed within 20 business days.

No. The procedure treats these arrangements separately. Provider cancellation, uncommenced training, withdrawal and other specified circumstances can have different consequences. The correct decision uses your actual agreement and enrolment/payment record.

Use the dedicated Complaints and Appeals Form. A complaint or appeal is handled through the formal process rather than through a new course application or a generic feedback message.

Acknowledgement is within five business days of receipt. Complaints have a 15-business-day investigation/recommendation stage and a written outcome within 20 business days of receipt. Appeals have a decision within 15 business days and written notification within 20 business days of receipt. If an extension is required, the revised timing and reasons must be communicated.

The general appeal-lodgement period is 20 business days from receiving the original decision. Explicit exceptions are 30 working days from being informed of the refund-application status for refund appeals, and 10 business days from receiving an academic-integrity decision. Use the period relevant to the decision being appealed.

Internal handling has no cost unless it is referred to a third party. External services are at the complainant’s cost unless the CEO authorises payment. The procedure does not provide an unconditional extra free independent-panel stage.

Training, recruitment and migration/sponsorship are different processes. A training application does not secure employment, an employer-funded place, a visa or a particular salary. Apply for a vacancy through the recruitment route; choose training for the qualification or licence outcome you actually need.

Apply for a suitable advertised role through Workforce so your application is attached to the correct recruitment process. A training Inbox enquiry is not a job application.

Workforce provides recruitment and workforce arrangements; the appropriate service depends on the role, location, roster, timing, duration and commercial requirements. College training and any GTO/employment arrangement have their own agreed responsibilities.